Experts: Type of Illness, Treatments, Nutrition, Faith, Pain Relief, Drugs, Support Factor Into Hospice Care Services (2 of 2)

Pain Management Options

Based on the category of illness and their stage level of sickness and their levels of pain, pain is usually caused by underlying inflammation and terminally ill patients will rely on a specific class of opiates and other pain relievers as part of their plan of care and management.

In particular, morphine, an aggressive form of medication used to treat severe pain, is a member of the opiate class. Typically, it is prescribed and used when drugs such as acetaminophen, also known as Tylenol, or ibuprofen, also known as Advil or Motrin cannot provide pain relief.

Motrin can also be used to treat the shortness of breath, also known as dyspnea. Hydrocodone and oxycodone, also members of the opiate class, too, treat severe pain.

This class of drugs functions by binding to opioid receptors in the brain, the spinal cord and other parts of the body. They decrease the delivery of pain messages to the brain and scale back actual pain. When a patient follows instructions for using these drugs, he or she safely and effectively relieve pain.

To achieve pain relief, physicians and specialists may need to prescribe around-the-clock dosing of opiates for their patients. Once pain is relieved and a consistent level of dosing has been used for days, doctors may need to decrease the dose slowly without the pain ever returning.

Doctors refer to such a change in dosing as titration, which they recommend must be conducted carefully. They also suggest that patients who have been consuming opiates for over two weeks must scale back on their dose slowly, rather than ending it abruptly, to give their bodies time to adjust to the change.

When pain is not well-managed with around-the-clock dosages, doctors will not wait until the pain is intolerable to change regimens as poorly managed pain is difficult to handle and can cause a patient unbearable suffering. They will increase the dosing if pain does not respond or resumes after a pause.

Physicians and specialists may also use “breakthrough or rescue dosing” if pain is episodic, returning before the stoppage of a dose or because of an incident such as a patient being moved from one bed to another. Breakthrough or rescue dosing is an extra administration of an opiate in addition to a patient’s regular dosage.

Additionally, some patients may become tolerant of opiates, meaning that a stronger dose may be needed to manage pain. Tolerance is not addiction. The solution to tolerance may be to change to a different opiate drug, which may lead to greater pain relief.

Opiates, as a class of drugs, can produce side effects such as nausea, drowsiness, confusion and constipation. However, as a terminally ill patient becomes accustomed to the medication, side effects will subside or leave entirely. The ones that do remain can be controlled such as taking laxatives for constipation.

Most patients who have serious pain are frequently unable to sleep. At first dosing, opiates like morphine may sedate a patient for 24 hours as he or she makes up for lost sleep. With consistent dosing, normal mental activity will be restored.

Many individuals are concerned that using morphine and other opiates to treat serious pain in a terminally ill person will cause addiction or death. Researchers disagree, saying that the risk of addiction for patients at end of life who take morphine and other opiates for pain is non-existent.

They explain that research shows a brain in pain does not behave with morphine in the same manner that a brain that is not. Individuals grow addicted to or depend on opiates when they take them recreationally or when they do not have pain.

When well-managed by a palliative care, hospice or pain specialist, researchers say morphine or opiate administration will not likely lead to death. In fact, they argue that patients who use these pain relievers appropriately will live longer than those who do not.

Options for Non-Pain Symptoms

A terminally ill patient’s advance directive must include a section for symptom management for every stage of his or her physician’s plan of care, especially at the end of life. His or her specialists, families, friends and assigned health care agents are required to carry out these instructions, researchers say.

For instance, if the patient’s mental or physical health is declining, the projection for his or her treatment is growing bleak and there is no chance of him or her recuperating, he or she can request antibiotics for infections; dialysis for kidney failure; artificial ventilation for breathing problems, and; electroshock, stimulants or diuretics for heart failure.

He or she can also ask for heart regulating medications, including electrolyte replacement, if the heart rate becomes irregular; cortisone or other steroids if tissue swelling targets the brain, and; blood, plasma or replacement fluids in case he or she is bleeding or losing fluids.

These requests constitute “life support” as a means of temporarily allowing the body to heal so it can function fully once more. However, this is not meant for permanent use for a terminally ill patient.

In the case of a patient’s stopped heart, researchers do not recommend the use of a pacemaker and an implantable cardioverter defibrillator or ICD, which does not keep a patient alive, nor cardiopulmonary resuscitation (CPR) or with a defibrillator, a machine that generates electric shocks. CPR works primarily in patients who were once healthy and whose hearts have stopped.

It is not successful, however, in frail elderly patients. The level of pressure needed for CPR to be effective would create new problems such as broken ribs or collapsed lungs or lead to a more tragic death, especially in seniors.

Often times, a physician or specialist may recommend a ventilator, feeding tube or other technology to help a patient breathe or eat. The ventilator calls for intubation, which involves having a tube placed in the throat through its windpipe or trachea.

If the machine is needed for days, the doctor may request a tracheotomy instead, which leads to the tube placed into the trachea through a small incision he or she creates in the throat. This type of surgery can be risky, resulting in a collapsed lung, bleeding and a backed-up tube.

Additionally, tubes hold their own risks for infection, pneumonia and nausea. For a terminally ill patient, a tube may create more discomfort than not being fed. As a result, patients who have this form of feeding administered to them may often be given painkillers or are restrained.

Medicare, Medicaid, Long-Term Care Insurance To Pay

Federal spending for the Medicare hospice benefit rose about $1 billion annually. In fiscal year 1998, spending for the hospice benefit was $2.2 billion, while in fiscal year 2009, this figure increase to $12.1 billion.

Hospice care focuses on providing the terminally ill with “comfort, not cure.” Medicare and Medicaid benefits policymakers and managers say patients must cease treatments to take advantage of Medicare coverage for hospice care. Medicare will pay for any covered health issues that do not pertain to the patient’s chronic illness.

Hospice care is expensive because it is multi-faceted and comprehensive. Patients and their families pay for end-of-life care, relying on their financial status and the range of services they need.

End-of-life care can include palliative care or post-surgical care, home health care, hospice care and brick-and-mortar-based care such as that of a nursing home or assisted living facility.

A terminally ill patient’s resources to pay for hospice care could include his or her Social Security benefits, his or her pension or other retirement funds, his or her personal bank savings, his or her very limited coverage of private healthcare insurance and his or her own private home as a real estate asset through a reverse mortgage.

Patients can also use government health insurance such as Medicare and Medicaid and long-term care insurance.

Medicare covers needed care and hones in on acute care, including physician visits, medications and hospital stays. Benefits also cover short-term services for conditions that may improve such as physical therapy to restore physical ability after a fall or cardiac event.

The program does not directly recognize palliative care but Medicare Part B covers particular palliative treatments and drugs, as well as visits from specialists and social workers.

The post-surgical care or palliative care facility providing a terminally ill patient services will charge Medicare for services, given with copays or fees through a fee schedule.

For hospice care, beneficiaries are covered by Medicare part A, which is hospital insurance. A patient’s physicians and a hospice care medical director will determine whether a patient has a life-threatening disease and death can occur in six months or less.

The patient signs an advance directive to receive Medicare-covered benefits for his or her conditions and actually receives care from a Medicare-approved hospice care service.

Medicare-approved and covered hospice care services include physician services; nursing care; medical equipment such as wheelchairs and walkers; medical devices such as bandages and catheters; medications for pain relief and symptom management; short-term hospital care, including respite and inpatient care; home health aide and homemaker services; physical and occupational therapy; speech therapy; social work; nutritional counseling, and grief support.

Under Medicare policy, the patient or his or her family members must shoulder the cost of medications and inpatient respite care.

While “Medigap” policies, which are meant to supplement Medicare, do not cover end-of-life care directly, certain categories of co-payments can pay for nursing home services.

Medicaid covers particular end-of-life services such as personal care, home health care and nursing home care. Like Medicare, Medicaid does not acknowledge the term “palliative” and will cover particular treatments, drugs and visits from specialists.

Like Medicare, the palliative care facility serving a terminally ill patient may charge Medicaid for services but the patient must comprehend the copays and fees he or she must pay.
Medicaid’s hospice benefit is like the Medicare hospice benefit in the states where it is provided. However, some states might restrict the length of time covered or who qualifies so patients and their families may have to check with their state’s Department of Health or Agency on Aging.

Long-term care insurance can supplement coverage for services that Medicare and Medicaid do not cover. Some policies can cover a wide variety of options and benefits, including palliative and hospice care, that permit you to obtain services exactly when you need them.

Costs depend on a patient’s policy in terms of the type and number of services he or she selects, his or her age when he or she purchases his or her policy and other choices such as inflation-indexed benefits.

However, if a patient is already sick or has already begun to receive hospice or palliative care, he or she may not be eligible for long-term care insurance. This leaves patients with the option of purchasing limited coverage or coverage at a higher rate.
This could include nursing home-only coverage or a policy that combines home health care with assisted living, palliative, hospice or nursing home care.


AGIS Network, Assist Guide Information Services,

Bickel-Swenson, D, Stephens, N., and Washington KT; Health Social Worker, “Barriers to Hospice Use Among African Americans: A Systematic Review.” (2008), Vol. 33, No. 4, pp. 267-274.

Bristowe, Katherine; Harding, Richard, and; Marshall, Steve; Palliative Medicine, “The Bereavement Experiences of Lesbian, Gay, Bisexual and/or Trans People Who Have Lost a Partner: A Systematic Review, Thematic Synthesis and Modeling of the Literature.” (September 2016), Vol. 30, No. 8, pp. 730-744.

California Association of Physician Groups, “Case Studies in Excellence 2012,” 35 pp., Los Angeles, Calif.,

Casarett, David, M.D., chief of palliative care and professor of medicine, Duke University, Durham, N.C.; Gupta, Deepak, M.D., clinical assistant professor of anesthesiology, Wayne State University, Detroit; Harris, John, M.D., assistant professor, University of Pittsburgh School of Medicine; Eric Widera, M.D., associate professor of clinical medicine, University of California, San Francisco, and director, hospice and palliative care, San Francisco VA Medical Center; Annals of Internal Medicine and HealthDay, online, “Terminally Ill Obese People Less Likely to Get Hospice Care,” (Feb. 6, 2017).

Compassion and Choices,

Eldercare Locator,


Hamilton, Jill B., PhD, RN; Mayer, Deborah K., PhD, RN, AOCN, FAAN; Spruill, Angela D., MSN, ANP-BC, OCN; Journal of Hospice and Palliative Nursing, “Barriers in Hospice Use Among African Americans With Cancer.” (2013), Vol. 15, No. 3, pp. 136-144.

Institute of Medicine (IOM) report, “The Unequal Burden of Cancer: An Assessment of NIH Research and Programs for Ethnic Minorities and the Medically Underserved” (1999), 338 pp.

Jenq, Grace, Tinetti, Mary E., MD., Journal of American Medical Association, “Changes in End-of-Life Care Over the Past Decade More Not Better,” (February 2013) Vol. 309, No. 5, pp. 489-490.

Johnson, Kimberly S., MD, MHS, Journal of Palliative Medicine, “Racial and Ethnic Disparities in Palliative Care,” (November 2013), Vol. 16, No. 11, pp. 1329-1334.

The U.S. Department of Health and Human Services’ Administration on Aging (HHS-AoA), The National Clearinghouse for Long-Term Care Information,
National Institutes of Health (NIH) Senior Health,

National Institute of Nursing Research Report (NINR), “Building Momentum: The Science of End of Life and Palliative Care — A Review of Research Trends and Funding, (1997-2010), 156 pp,

National Institute of Nursing Research Report (NINR), “Spotlight on End-of-Life Research,”

Payne, Richard, M.D., Improving Palliative for Cancer, “Palliative Care for African Americans and Other Vulnerable Populations: Access and Quality Issues,” Memorial Sloan-Kettering Cancer Center, The National Academy of Sciences, (2001).

Westbrook, G. Jay, M.S., R.N., CHPN, Clinical Director, Compassionate Journey: An End-of-Life Clinical & Education Service, “Arresting Pain Without Getting Arrested” (workshop before the Advance for Nurses Career Fair in Pasadena, Calif., Sept. 9, 2010).

Westbrook, G. Jay, M.S., R.N., CHPN, Clinical Director, Compassionate Journey: An End-of-Life Clinical & Education Service, “Bereavement” (workshop before the Advance for Nurses Career Fair in Pasadena, Calif., Sept. 9, 2010).

Westbrook, G. Jay, M.S., R.N., CHPN, Clinical Director, Compassionate Journey: An End-of-Life Clinical & Education Service, “CHAPCA 1 – When Your Patient is a Substance Abuser” [California Hospice and Palliative Care Association (CHAPCA) pre-conference workshop in Lake Balboa, Calif., Oct. 5, 2011)].

Experts: Type of Illness, Treatments, Nutrition, Faith, Pain Relief, Drugs, Support Factor Into Hospice Care Services (1 of 2)

by Vladimire Herard

Diagnosis type, treatment cessation, nutrition, religion and spirituality, sedation or pain relief administration, the choice to prolong or end life, symptom management and drugs, physician, family or friend support and the development of advance directives factor into successful hospice planning and service, experts say.

Hospice care patients, especially seniors, tend to suffer from such chronic conditions as cancer, Parkinson’s disease, Alzheimer’s disease, non-Alzheimer’s dementia, non-infectious respiratory disease, heart disease or stroke, pneumonia, liver disease or kidney disease.

Hospice care patients count on family, friends, physicians, nurses and medical staff to navigate the health care and social work systems to enter the severe or terminal stage of their illnesses, the federal agencies National Institute of Nursing Research (NINR) and the Centers for Medicare and Medicaid (CMS), Institute of Medicine (IOM), hospices, nonprofits and relevant professional trade associations report.

Of the deadly illnesses treated in hospice care, cancer is the second leading cause of death nationally, being responsible for 25 percent of all such deaths, a 2013 study in the Journal of Hospice and Palliative Nursing found.

In fact, cancer is found to be the most common diagnosis, making up about 40 percent of the hospice patient population. The remaining 60 percent of hospice patients had diagnoses for heart disease, dementia and kidney, liver and lung diseases, the study revealed.

The aforementioned illnesses represent some of the top 20 hospice terminal diagnoses by the number of patients in hospice care researched and reported by the Centers for Medicare and Medicaid.

For example, the Centers for Medicare and Medicaid hospice data trends for 1998 to 2008 from the federal agency’s Health Care Information System (HCIS) show the top 20 diagnoses annually, based on the number of Medicare hospice patients with those illnesses; the percentage of Medicare patients for the year which the disease represents, and; the average length for that condition.

This particular data set demonstrates that twice as many Medicare beneficiaries enrolled and used hospice care services in 2008 than in 1998.

It also reveals that the frequency of some hospice diagnoses changed over time with fewer cancer patients and more non-cancer patients utilizing hospice care. The number of Medicare cancer patients in hospice care dropped from 52.8 percent in 1998 to 31.1 percent in 2008.

Lung cancer has been acknowledged as the most commonly diagnosed illness among Medicare hospice each year since 1998. Still, in 2006, non-Alzheimer’s dementia patients became the most common cohort served by hospice care.

Meanwhile, the percentage of Medicare hospice patients with lung cancer was nearly halved from 16 percent in 1998 to 9 percent in 2008. Additionally, hospice care facilities reported a rise in the number of neurologically-based diagnoses and unspecified conditions.

Aside from a change in the category of illnesses prominent in hospice care during that period, the Centers for Medicare and Medicaid reported a sharp increase in the average length of stay for hospice patients.

In 1998, the average length of stay for hospice care patients was 48 days but it grew to 73 days — a 52 percent increase — by 2006. Starting in 2006, the length of stay started to drop minimally, decreasing to 71 days in 2008 and amounting to a 48 percent increase from 1998.

By comparison, among the top 20 diagnoses in 2008, the length of stay spanned from 28 days for kidney disease to 105 days for Alzheimer’s disease and other degenerative illnesses.

While the length of stay from 1998 to 2008 for hospice patients with conditions such as kidney disease or cancers held relatively steady, they rose substantially for other illnesses, though it has begun to decease slightly nearly 20 years into the new millennium.

A team of physicians, surgeons, nurses, social workers, chaplains, pharmacists,
hospice or palliative medical directors and volunteers, pain specialists, government agency managers, nonprofits managers, support groups leaders and other advocates would engage and guide a severely or terminally ill patient and his or her family through advance care planning and ultimately through the hospice or palliative care processes.

With such guidance and instruction, the Institute of Medicine (IOM)‘s report titled “Approaching Death: Improving Care at the End of Life” describes a “good death” as “one that is free from avoidable distress and suffering for patients, families, and caregivers; in general accord with patients’ and families’ wishes; and reasonably consistent with clinical, cultural, and ethical standards.”

The IOM defines a “bad death” as one involving needless suffering and lack of recognition of the patient’s or family’s wishes.

NINR Research on Hospice Care

Aside from studying and documenting the basics of the hospice procedures nationally, NINR investigators discover and continue research on the health disparities in some facets of end-of-life care, especially as they pertain to culture, race, ethnicity and geographic location.

Some of the agency’s federal studies have found families with limited English proficiency are less informed about their hospice or palliative care choices and receive less support in intensive care units and other health care settings at meetings between physicians, specialists and families.

A 2009 study of the Journal of Palliative Medicine titled “Racial and Ethnic Disparities in Palliative Care” found that 40 percent or nearly two million individuals nationwide died using hospice care services.

Of that number, about eight million or 20 percent of seniors were members of racial or ethnic minority groups. This included 8.4 percent being African Americans, 6.9 percent Hispanics, 3.5 percent Asians or Pacific Islanders and less than one percent Native Americans.

The study finds these trends persist despite the number of white non-Hispanic seniors nationwide projected to increase by only 60 percent, contrasted by 160 percent for elder minorities.

Of this, the senior population of Hispanics are expected to grow by 202 percent, with older African Americans by 114 percent, 145 percent for Native Americans and 145 percent for Asians and Pacific Islanders.

Medical research and treatment experts with the New York-and-New Jersey-based Memorial Sloan-Kettering Cancer Center say research should be aimed at ridding palliative and hospice care of racial and ethnic disparities.

Despite higher death rates from cancer and presentation at later stages of disease, and similar figures for chronic obstructive pulmonary disease (COPD), kidney diseases and AIDS, minority groups substantially underuse palliative and hospice services.

In 1990, about 93 percent of patients using the Medicare hospice benefit were white. In its own research, the National Hospice and Palliative Care Organization (NHPCO) found that less than 10 percent of all hospice care patients were African-American.

Additionally, less than 10 percent of patients using hospice care in private medical service chains are members of racial or ethnic minority groups. Data from the Centers for Medicare and Medicaid chronicling an eight-year period (1992-1996) of the use of the hospice benefit found racial and ethnic minorities comprising only 14 percent.

As a result, financial and socioeconomic costs for African Americans not using the benefit at the end of life are significantly higher.

In 2000, the Medicare Payment Advisory Commission (MedPAC) revealed that expenses for terminally ill African Americans was about $32,000, against $25,000 for whites.

Reported mortality rates by the American Cancer Society in 1994 found deaths among African Americans to be higher than among whites.

Researchers are also finding geographic gaps in access to hospice care with rural areas being the most restricted. Additionally, NINR researchers are learning that the number of dying seniors in nursing homes has increased though more examination is needed to determine if there are quality control gaps in rural and urban areas.

This occurs because nursing home patients are more likely to have in-hospital deaths than in hospice care settings.

Another NINR study found that testing patients and their family members for depression was one of the services added to the menu provided in hospice care. Researchers learned that, when testing results were reported to multidisciplinary medical teams caring for the patients, incidences of patient depression were lower and quality of life were enhanced.

Yet more NINR research demonstrated that the family of a terminally ill patient is more likely to be satisfied with hospice care services if they enjoy the decision-making process.

Specifically, families were pleased if the intensive care unit medical staff recommended curtailing life support, if the staff took a patient’s wishes and their spiritual needs into account and if the family felt respected and supported throughout the process.

In the future, NINR researchers will study other aspects of hospice care:

–developing and testing other methods of lessening the physical and psychological hardships on and improving the health of caregivers, especially as the patient nears death;

–measuring the influence of physicians and specialists trained in palliative and hospice care on health care results, and;

–forging means of communication between physicians, specialists, patients, families and communities to encourage decision-making and problem-solving involving health care delivery for severe illness.

Hospice-Oriented Nonprofit

Additionally, Compassion and Choices, an end-of-life consultation entity based in Denver, Colo., hosted a panel discussion at an Aging in America Conference in March 2013 in Chicago presented by the professional trade and advocacy association American Society on Aging titled “What Is Patient- and Family-Centered Care and What Happens When We Fail to Prevent It?”

Focusing on the rise of unwanted patient care for terminally ill patients, Compassion and Choices featured its Chief Program Officer Mickey MacIntyre who testified about needless medical treatments and its consequences of costly suffering of patients before the Institute of Medicine (IOM)‘s Committee on Transforming End-of-Life Care before the conference.

Joining MacIntyre in the panel was Lynn Feinberg, senior strategic policy advisor for AARP Public Policy Institute and social worker; Brian Lindberg, executive director of the Consumer Coalition for Quality Health Care, and; Andrew MacPherson, director of the coalition.

The three panelists reported that millions of severely or terminally ill patients nationally suffer from onsufficiently treated pain and other symptoms, experience unnecessary and expensive tests and treatments and therapies in their final days and have their advance directives neglected or abandoned by their physicians and specialists.

They concluded the panel, agreeing that care for terminally ill patients ought not involve unwanted treatments and therapies and needless suffering and public policy actions must be taken to end these practices and improve end-of-life care.

The panel took place a month after a study published in the Journal of the American Medical Association reviewing Medicare claims data between 2000 and 2009 that showed that treatment in acute care hospitals declined while use of intensive care units expanded.

The study, titled “Changes in End-of-Life Care Over the Past Decade More Not Better,” stated in its conclusion: “The focus appears to be on providing curative care in the acute hospital regardless of likelihood of benefit or preferences of patients. If programs aimed at reducing unnecessary care are to be successful, patients’ goals of care must be elicited and treatment options such as palliative and hospice care offered earlier in the process than is the current norm.”

Differences between Hospice Care, Palliative Care

Hospice care and palliative care are two forms of end-of-life care that concentrate on providing and coordinating family, friend, medical team and social work support and solace for patients of severe or terminal illnesses while addressing pain and symptoms of these conditions and both can be used at the end of life, researchers say.

However, the two forms differ.

Hospice care creates and sustains a continuum of medical, pain relief, social work coordination, religious, spiritual and moral care for a terminally ill patient, his or her family and friends, they say.

In most instances, treatments and therapies for the patient’s illness end. Typically, his or her physician or specialist has deemed the patient as having less than six months to live as the Centers for Medicare and Medicaid defines it. The focus is on affording the dying patient peace and dignity, relieving the symptoms of his or her illness and improving his or her quality of life.

Symptoms that a hospice care patient’s physicians and specialists may treat will include pain; breathing difficulties; digestive issues such as nausea, vomiting, constipation and changes in appetite; skin problems such as lips, eyes and dry skin; bed sores; feeling too hot or too cold; caxechia, a wasting condition that accompanies a serious illness like cancer that leads to weight loss, muscle weakness, fatigue and loss of appetite; fatigue; distress; forms of dementia such as Alzheimer’s disease, and; delirium.

End-of-life care does not include 24-hour nursing care so family, friends, designated advocates or health agents, home care agencies, nurse associations, volunteers and faith-based groups contribute to his or her comfort.

Assisted living personnel may help with “toileting, bathing and dressing, also known as activities of daily living (ADL), administering medicines, housecleaning, grocery shopping and cooking, preparing and feeding meals and providing company and emotional support.”

Community-based senior citizens’ services, which supplement independent living and are supported by county and state funds, churches, synagogues, temples, mosques, ethnic-oriented or civic groups offer companionship visits, household assistance, meal programs, respite for family and friend caregivers, adult day care services and transportation.

Family members and friends may assist the patient, especially one receiving hospice care at home, by answering phones and the door; checking voicemail messages; picking up mail or newspapers; conducting laundry; feeding or taking out the family pet; tending to plants; babysitting; picking up prescriptions; shopping for groceries and organizing them, and; preparing and bringing meals.

Hospice can take place at a home, an assisted living facility, a nursing home, intensive care unit or a hospital.

The 2013 Journal of Hospice and Palliative Nursing study revealed that about 40 percent of deaths nationwide took place with hospice care services. Of these, 40 percent occurred in a terminally ill patient’s private home, 10 percent in an acute care facility, 19 percent in a nursing home, 10 percent in a long-term care facility or 21.1 percent in a standalone hospice care facility.

Some individuals believe a doctor may suggest hospice care at a time when his or her patient is dying but this is not always true, researchers say. In some cases, patients and their families begin hospice care in enough time to maximize its benefits.

By contrast, researchers say, palliative care is a form of comprehensive treatment of the pain, inconvenience, symptoms and stress of severe illness, regardless of the diagnosis. Unlike hospice care, a patient need not be dying to receive this mode of care.

Like hospice care, however, palliative care focuses on enhancing the quality of life and the patient’s most important treatments and therapies and can be provided with other modes of medical care as defined by the Centers for Medicare and Medicaid. It also entails the collaboration of a multidisciplinary, white-collar medical, social worker, nonprofit and religious team.

This category of care attempts to address a patient’s physical, medical, emotional, social and spiritual needs and that of his or her family. Palliative care patients tend to be stricken with such long-term diseases such as heart failure, chronic obstructive pulmonary disease (COPD), cystic fibrosis, HIV/AIDS and Parkinson’s disease.

Care can be administered in any medical setting such as hospitals, nursing homes, outpatient palliative clinics or in a patient’s private home. For example, Veterans Health Administration hospitals also have a palliative care program.

Federal research finds that terminally patients and their families who took part in a hospice care program were more pleased with their health and socio-emotional outcomes than those who did not participate in such services.

Some of the reasons for satisfaction include that hospice patients are more likely to benefit from high quality pain management and not be subjected to unneeded tests or medicines they don’t want or need than those who don’t take advantage of hospice care.

Common Services, Issues of Hospice Care

Some hospices and nonprofits such as Compassion and Choices “provide end-of-life consultation” services to terminally ill patients, their families and friends to address physical and emotional suffering and extreme physical pain and to avoid a tendency to “turn to violent means” to terminate their diseases and, thus, discomfort.

These nonprofits aim to enable patients and their families to make a decision to begin the hospice or palliative or post-surgical care procedures and to learn about and weigh their choices.

Hospice or palliative care consultation services include religious, spiritual or ethical support, emotional assistance and education, instruction, guidance, legal advocacy and leadership in a patient’s or family’s medical end-of-life care problem-solving, decision-making activity.

The nonprofits advise terminally ill patients, their families and friends to commit to the following issues when mapping their hospice care or palliative care journeys:

–They must discuss their end-of-life desires and values with their families and friends and ask them for support and respect;

–They are asked to be honest with their primary care physicians, family practice physicians, internal medicine physicians and specialists about their own wishes and concerns about dying;

–If they do not feel their wishes or choices are heard or honored, they are encouraged to seek out other more supportive doctors;

–They must spell out their desires for the manner in which they want their end of life handled in the form of an Advance Directive, a standard hospice care/palliative care document that patients, their families and friends must fill out that specify different aspects of their process and reflect their wishes and values, and;

–They are recommended to assign a health care agent who will lobby for their desires and values.

Specifically, with respect to their hospice care or palliative care desires and wishes, patients are entitled to the following choices, researchers say:

–They can remain in their private homes or move to a post-surgical/palliative care, skilled nursing facility, nursing rehabilitation care center or hospice care facility;

–They can decide to continue or stop any chronic illness medical treatments and therapies, whether these keep them alive or not and whether they are terminally ill or not;

–For instance, patients can determine if they wish to cease or continue: ”feeding tubes, medications (including antibiotics and blood transfusions), breathing machines, surgery, chemotherapy, and radiation or kidney dialysis,” experts say;

–They may choose to receive comfort care to handle any symptoms of the chronic illnesses they endure;

–They must comprehend and accept the “double effect” of their religious, moral and spiritual decisions concerning dying. For example, the “double effect” moral standard addresses such acts as the use of opiates and painkillers at the end of life;

–They can decide if they want to continue eating and drinking. With the proper form of medical supervision and family and friend support, this procedure allows dying to take place with grace and peace;

–They can converse with their physicians and the rest of a medical team to determine whether to use “total sedation” or anesthesia to the point of a lack of consciousness if traditional therapies does not provide end-of-life medical relief, and;

–As a measure of last resort, if there is no other effective form of relief from terminal illness, patients are allowed to consider self-administration for the end of life.

To reflect the wishes and intentions of a patient, most advance directives include documents that provide his or her instructions for each aspect of his or her life such as a living will, a health care proxy or a Do Not Resuscitate (DNR) order and a Physician Orders for Life-Sustaining Treatment (POLST).

Before preparing a living will, a patient, his or her family and friends may visit with his or her physicians and specialists in order to discuss the variety of treatment choices for different medical situations to determine which ones ought to be included in the document should she or he be too ill to speak for himself or herself.

To oversee the execution of his or her living will, a patient is encouraged to designate a family member, friend, attorney or member of his or her faith community to serve as his or her health care proxy.

The patient must inform his or her assigned proxy of all of his or her wishes and desires so that this person can adequately represent him to physicians, specialists and a medical team.
Also known as a representative, surrogate, agent or attorney-in-fact, this individual is named in an advance directive document or durable power of attorney document for health care. The durable power of attorney for health care applies to a person who is not a family member or relative of the patient.

A DNR order is a document that requires physicians and specialists not to perform CPR or other life-saving procedures if the terminally ill patient’s heart stops beating or he or she can no longer breathe. The order is signed by doctors and placed in the patient’s medical chart and forms to fill out for one are available in those hospitals and long-term care facilities.

A POLST is a document similar to a DNR order in that it instructs physicians and specialists on the actions to take for patients with severe illnesses. The patient discusses his or her treatment choices with his or her doctor who creates the POLST and signs it.

Federal research demonstrates that patients and their families who originate the DNR orders and POLSTs are more likely to have their medical and socio-emotional wishes and concerns addressed than those who do not.

Particularly, for their pain care management decisions, hospice care or palliative care consultation nonprofits advise patients to entertain the following factors:

–They can speak with their physicians and specialists about their wishes for symptom management and relay any worries they have about present or future suffering. They can also detail any problems they have had with pain relief;

–They must approach families or friends to serve as their advocates if they are unable to lobby for their own hospice care or palliative desires and values;

–They should keep their designated families or friends apprised of their pain issues and all of the medicines they are taking;

–They must inform their physicians, specialists and the rest of their medical team in their advance directives about their concerns or wishes for strong pain management at the end of life;

–They ought to maintain a “pain record” or journal if their symptoms are hard to handle. They must document the location and severity of their pain, whether treatments and therapies provided relief and when it took place. They should share their notes with their doctors or hospice care nurses;

–With each visit to their hospice care facility, they should notify their nurses of their pain levels. They and their assigned health care agent should know which persons to contact, especially in time of a “pain emergency,” and;

–They must know all of their medicines, how frequently they should be taken, the proper dosing, whether they come with side effects and how they should be handled.

Social Work Researchers Say Laws, Regional Policies to Senior Abuse Are Scattered, Inadequate (Part Three)

Both researchers said that each of the 50 states they studied protects seniors from physical abuse, financial or material exploitation and neglect but definitions vary. Forty-four states carried emotional or psychological abuse provisions or laws. Forty states had laws or provisions on self-neglect. Thirty-seven states addressed sexual abuse. Thirteen states protected against abandonment. Ten states – Alaska, California, Hawaii, Louisiana, New York, Pennsylvania, Rhode Island, Utah, Washington, and Wyoming – defined all seven NCEA categories of abuse.

For example, Virginia identifies adult abuse as “the willful infliction of physical pain, injury or mental anguish or unreasonable confinement of an adult,” combining both physical and emotional or psychological abuse. Hawaii defines psychological abuse as “the infliction of mental or emotional distress by use of threats, insults, harassment, humiliation, provocation, intimidation, or other means that profoundly confuse or frighten a vulnerable adult.”

For independently-defined abuse, no state, Jirik and Sanders said, had independent definitions of all seven NCEA categories of abuse. This held for six states on physical abuse; 46 states on financial or material exploitation; 46 states on neglect; nine states on emotional or psychological abuse; 16 states on self-neglect; 17 states on sexual abuse, and eight states on abandonment.

For age definitions, sixteen states specified ages 60 and older; six states, ages 65 and older; Hawaii, ages 62 and older; 14 states specified two ages for persons under its elder abuse law, age 18 and older and ages 60, 62 or 65 and older. Four states – Maryland, Mississippi, North Dakota, and West Virginia – had no specified age for a defined population. The remaining states defined the age of requirement as 18 years and older.

Jirik and Sanders pointed to a lack of consistency among the 50 states on training requirements under their elder abuse and neglect laws with some provisions being detailed while others were vague. Thirty-two states did not define any training requirements for investigators of senior abuse or the categories of professionals to be involved, although training could be at an administrative or department level or regulated in a different law or code. The remaining 19 states specified training for investigators of elder/dependent adult abuse and the type of professionals required.

Read This Article From the Beginning: Part One

This article was originally published March 10, 2014 on the website of, one of seven websites that comprise The Pharm Psych Network, a medical communications and education company.

Social Work Researchers Say Laws, Regional Policies to Senior Abuse Are Scattered, Inadequate (Part Two)

In recent years, both said, state laws on elder abuse and neglect have expanded. In particular, more states are requiring mandatory reporting of incidents. In 2000, researchers found that seven states did not demand reporting of elder abuse and neglect cases, a figure that has now dropped to three states.

States have greatly expanded the categories of abuse prosecuted. In 2001, researchers found abandonment to be addressed in 10 state laws, a number which has grown to 13 states. In that same time period, 42 state laws included emotional abuse in its categories and this has extended to 44 states.

Still, by comparison, Jirik’s and Sanders’ research paints a grimmer picture: abuse definitions vary from state to state; only eight states have specific elder abuse laws, namely, Connecticut, Illinois, Massachusetts, Ohio, Oregon, Pennsylvania, Rhode Island and Wisconsin.

Few states, they said, protect against all seven categories of elder abuse as defined by the National Council on Elder Abuse (NCEA) under the U.S. Administration on Aging, and have specific laws on mandatory reporting and penalties for failure to report, specifically, California, Pennsylvania, Rhode Island, Utah, Washington and Wyoming. Many types of abuse are not independently defined but described in general. While state laws share particular concepts, they all differ in the details and the methods in which they are carried out, making scientific comparison difficult, they said.

In fact, Jirik and Sanders reported, many of the professionals central to the study reported feeling unable to intervene on behalf of seniors in trouble, have had to grapple with the self-determination and mental competency levels of their victims, found difficulty understanding and applying the laws of their state, did not succeed in having the cases they report accepted for investigation and found it hard to partner with under-resourced and under-trained investigative agencies.

To embark on their study, both researchers examined elder laws in state university libraries or government websites, focusing on state laws germane to home-based community services (HBCS) instead of senior long-term care facilities. Jirik performed the coding for the laws and reviewed them with Sanders. Both discussed the outcomes with two other elder abuse researchers, sampled particular states and phoned their elder abuse program directors to confirm their findings.

Concentrating on 2011 and 2012 state laws, Jirik and Sanders made records of statute numbers and titles, the type of victims covered, elder abuse cases versus dependent adult abuse cases, definitions of elder abuse, comparisons to the categories defined by the NCEA, mandatory reporting requirements and penalties, investigative agencies, provisions of consent and professional training.

This mode of collection was based on two well-known attempts at elder abuse law analysis: the 2000 articles titled “Statute Definitions of Elder Abuse” by J. M. Daly and G. Jogerst and “Adult Protection Service Laws: A Comparison of State Statutes from Definition to Case Closure” by L. Roby and R. Sullivan.

NCEA defines the following seven terms of elder abuse and neglect as follows: physical abuse as “acts of violence, physical punishment, inappropriate use of drugs;” emotional or psychological abuse as “threats, humiliation, harassment and isolation;” financial of material exploitation as “misusing or stealing money or possessions;” sexual abuse as “unwanted touching, including all types of sexual assault or battery;” neglect as “failure or refusal to provide elder with necessities such as food or medicine;” self-neglect as “failure or refusal of an elder to provide himself or herself with necessities;” and abandonment as “desertion of an elder by person who has assumed responsibility for [an] elder.”

Aside from finding that only eight states had elder or dependent adult abuse laws, Jirik and Sanders found that 14 state laws protect both dependent adults and elders from abuse with California’s “Elder Abuse and Dependent Adult Civil Protection Act” being a prime example. Twenty-nine states have dependent adult abuse laws that include seniors under certain conditions such as New Jersey’s “Adult Protective Services Act” for victims aged 18 and older, mentally or physically disabled persons and victims of abuse, neglect or exploitation.

For mandatory reporting, both researchers found three states – Colorado, New York state and North Dakota – did not specify mandatory reporting. Six states – Delaware, Indiana, North Carolina, Rhode Island, Utah, and Wyoming – had a universal mandatory reporting requirement. Thirty-one states required a specific class of professionals to report incidents. The remaining 11 had a universal reporting requirement with a list of specific professionals.

For penalties for failure to report, Jirik and Sanders found that 42 states have penalties, which include classifying the negligence as a misdemeanor, applying a fine of a $500 maximum and imposing a six-month jail term. Six states – Delaware, Indiana, Maryland, New Jersey, North Carolina, and Ohio – did not specify a penalty for professionals who failed to report. Three states – Colorado, New York state and North Dakota – have neither a mandatory reporting law nor penalties.

Continued: Part Three

This article was originally published March 10, 2014 on the website of, one of seven websites that comprise The Pharm Psych Network, a medical communications and education company.

Social Work Researchers Say Laws, Regional Policies to Senior Abuse Are Scattered, Inadequate (Part One)

Nationwide, public and private sector laws and policies to elder abuse and neglect are fragmented and do not sufficiently address a problem that, if left under-addressed, may grow overtime with the number of seniors in the country’s population, two social work authors of a state law and policy research study on the subject said during their panel at a conference on aging.

Stacey Jirik, BSW, with the DuPage County Senior Services in Illinois and Sara Sanders, Ph.D, MSW, associate professor and Hartford faculty scholar, undergraduate social work program director at the University of Iowa and gerontology and end-of-life care expert, recommended more unified strategies when they discussed their 50-state study of federal and state senior abuse and neglect laws and policies, titled “Elder Abuse in the United States: An Analysis of Elder Abuse Policy and State Elder Abuse Statutes.”

Urging social workers, case managers, state directors of federal Area Agencies on Aging (AAA), registered nurses, home health care workers, elder abuse investigators and academicians to relate their professional experiences with elder abuse and neglect, Jirik and Sanders compared notes about laws and policies of the different states conference attendees hailed from.

During the panel, participants identified their state and the most effective solutions, greatest challenges, funding, attempts at advocacy, training, elder abuse and dependent adult abuse laws, mandatory reporting and penalties confronting elder abuse and neglect.

As the population continues to age, both social work experts said, the specter of elder abuse and neglect will loom larger. Their study, which encompasses legal statutes and policies across the country, found that between 1 to 27 percent of seniors are abused and that, for every case that is reported, 14 are not.

Meanwhile, the two panelists said, the U.S. Census 2010 found seniors make up 13 percent of the nation’s population or 40.3 million people. Government estimates project that, by the year 2030, one of every five persons in the nation will be aged 65 and older. This is, in large part, due to the medical and technological advancements that increase the life span for aging Baby Boomers.

Many researchers believe that senior abuse and neglect law and policy are in the same state that the issue of child abuse had 30 years ago and that the subject of domestic violence had 15 years ago, both said. Some have described the problem of elder abuse as a “patchwork quilt” of so many factors making an influence independently, making for disparate solutions to the problem.

Jirik and Sanders concluded that, over the decades, senior abuse has not received the same level and degree of “attention from professionals or the public” that child abuse and domestic violence have been given.

Both explained that elder abuse is not well-addressed because of the lack of societal value placed on older adults. With respect to detecting, treating and reporting elder abuse and neglect, physicians have not been involved in the overall effort because it has not been incorporated into their medical training, they said.

The public’s ageist attitudes and lack of awareness and an aging victim’s fear of retaliation contribute to inaction, they added. And resources needed to combat elder abuse at the federal, state and local level are limited when compared with that afforded child abuse and domestic violence.

By contrast, they said, government, business and nonprofit efforts are most effective against elder abuse and neglect when the victims of abuse are actively engaged in the fight, a wealth of research exists on the subject and there is a great deal of media attention.

Both social work experts recommended that policymakers and care professionals achieve greater uniformity among state laws in terms of the number of categories of elder abuse and protective remedies enacted and used, including for seniors not covered by dependent adult abuse laws.

They also called for more research on federal and state laws and policies to analyze and interpret such factors as the connection between the wording or length of laws and the types of elder abuse reports, the type of reports accepted or the overall outcome of senior abuse cases. They asked panel participants to deepen their understanding of how the federal and state laws and policies work and to articulate their “positive and negative aspects.”

Jirik and Sanders urged participants to become advocates against senior abuse and make its victims a priority, fighting against accompanying social stigma, a lack of funding for intervention programs and the pervasive ageism that leads to public apathy or inaction.

Continued: Part Two

This article was originally published March 10, 2014 on the website of, one of seven websites that comprise The Pharm Psych Network, a medical communications and education company.

Chicago Hospital Makes The Case For Connecting Social Work With Senior Care (Part Two)

The Centers for Medicare and Medicaid and the Agency for Healthcare Research and Quality (AHRQ) created a tool to report such patient experiences. Patients can visit CMS’ website at, to compare Medicare programs and hospital providers, Rosenberg said.

He added that CAHPS involves a 27-item questionnaire by mail or phone. The survey is administered several weeks after an aging patient is discharged from the hospital. There must be staff communication, response and medical compliance with federal and state regulations in order to carry out the survey project.

CAHPS is tied to good marketing and Medicare compliance, Rosenberg said. And there is a 2 percent penalty for facilities that do not report patient experience through the surveys. Visitors to the Medicare website can check out senior long-term care facilities, medical facilities and home-based community care sites by zipcode.

Under CMS in the year 2015, Rush medical center will spend $815 million to improve care and patient satisfaction. This will be taken from what Medicare would pay on these patients, he said.

“Social workers can have impact,” Rosenberg said. “Re-direction [translates into a] savings in Medicare.

“[There are many] new emerging and untested approaches. [They involve the] AHRQ and PCMH core attributes. [Care is] patient-centered, comprehensive [and] coordinated. [The result for the patient is] superb access to care.

“[We] must have social insurance that considers the whole person in the context of the person’s larger environment. Social work [is] an obvious fit. [He or she is the] care coordinator of behavioral health, self-management and capitation.”

The physicians, nurses and other practitioners involved are paid per member per month for senior care, he said. They are also paid per member per year as well as per month to provide pediatric care.

“[The concept keeps an] ACOs core principles,” Rosenberg said. “[It is all based on] patient-centered primary care, pay reform and [the use of] care coordinators. [This is] different from HMOs. [There is] no patient lock-in. ACOs have to work to keep their patients from leaving.”

He added that the Medicare Shared Savings and Program (MSSP) rewards them for lowering costs while delivering care.

“[The] social work [model] fits exactly with PCMHs,” Rosenberg said. “Other payors [can be used.] [This is an] underexplored option. [There is] current interest in transitional care of care coordination. [The medical care teams will] need utilization review data. Insurers want to see that interventions decrease expenses.”

Robyn Golden, MSW, LCSW, director of health and aging at Rush University Medical Center and a panelist, agreed, stating that the different tasks performed by social workers are transferrable skills needed to round out a transition of care effort for aging patients.

“[The] physical wrap-around [continuum of medical care] and PCMH (Patient-Centered Medical Homes) encourage healthy homes,” Golden said. “[The] role for social workers [is] in [the] augmentation [of] the patient’s primary and specialty care encounter. [They] address gaps, provide compensatory help and assess patients’ psychological health. [They are also] educational providers.

“This resource is controlled to PCMH success. [This leads to] true improvement [of] income [and] health. [The] team [includes a] master of social work [degree, training and experience]. [This is] wraparound medical care addressed by non-medical needs. [It] increases premium care clinician awareness and proactivity. [It] follows the principle of patient empowerment and self- determination.”

She said social workers use motivational interviewing strategies, assessment, [medical] plans of care and reasons for referral to start and shape PCMHs and ACOs. They take into account patient safety, identified values and preferences as the “social determinants of health.”

For Rush medical center in particular, the outcomes of its transitional care model are that social workers proved themselves to be indispensable because they possessed and fostered a profound understanding of medical assistance language at an appropriate educational and training level, Golden said.

This was the result of using better-educated and trained social work discharge planners in 2007 and implementing an Avoidable Readmissions Penalty Charge (ARPC) in 2011.

“[It is about] building interventions and biophysical assets around the social dimension,” she said. “[The master’s degree program at colleges and universities provides] preparatory [training] for social workers.”

Golden explained that the social workers coordinate medical teams of care on a pre-discharge basis with two days of post-discharge activity and 30 days of follow-up. “We talk to patients and caregivers and work with the community,” she said.

CPTs allow for reimbursement are particularly meaningful for Rush’s PCMHs because social workers, otherwise in a traditional medical arrangement and setting, would not be allowed to bill under federal law as this would the preserve of hospitals and their physicians.

To enable medical care service category definition and billing, Golden said two new CPT codes have been introduced by CMS and the AMA: for care transitions and patients. They are Care Transitions CPT codes. Two new codes have also been developed for modes of medical complexity or high health complications among aging patients.

“What [about] the future and [new] codes?” she said. “The ACA (Affordable Care Act) [will influence] complex chronic care and coordination services. [You] can charge one. The Rush Generations program [offer patients a comprehensive continuum of geriatric care for seniors].”

The Rush Generations program is a comprehensive program of a continuum of senior care created by the medical center to offer senior affinity, cross-referenced membership, an identified payor mix and overhead and operating costs.

“What’s next for social work?,” Golden said. “[The field contains the] social determinants of health. [It connects medical] care [with] social work. It [connects] competencies to social determinants of health. Professionals need to do [a] better job of defining [the title].

“[In the future, there will be] advocacy. We need to speak for ourselves. [There will be improved] payment models, [more] CPT codes and [models of care] for chronic care [illness].”

Read This Story From the Beginning: Part One

This article was originally published March 10, 2014 on the website of, one of seven websites that comprise The Pharm Psych Network, a medical communications and education company.

Chicago Hospital Makes The Case For Connecting Social Work With Senior Care (Part One)

Marrying social work with senior long-term and hospital care will require studying the organization and function of medical programs, health care and economic consequences and outpatient follow-up, four aging healthcare experts at a conference on aging.

Four panelists at their presentation titled “Current and Emerging Sustainability Avenues for Social Work in Health Care” during the Aging in America conference by the American Society on Aging said that it is necessary to connect social work to senior care in general and that this will involve much examination and planning before execution.

“[There is a] business case [to be made about connecting social work with senior long-term care and health care at] Rush [Presbyterian St. Luke’s] Hospital [Medical Center in Chicago’s lower West Side],” said Robert Mapes, director of program and community support at AgeOptions in the city, and a panelist.

“[This means] identifying clinical and economic outcomes, comparing quality and cost outcomes for reduced hospital readmissions and Emergency Department (ED) visits [as well as] for appropriate outpatient follow‐up and isolating essential program elements [to] create efficiencies.

“[This means also] making [the business] case for improving quality and reducing cost to position as ‘compelling solution for the payer community’: private purchasers, insurers, public payers and providers; get consumer to ask for [the] program, and; need to know they should expect transitional care.”

Mapes explained that separating the costs of providing health care to seniors from the medical contributions or value of such care results in a solid business case to be made to investors. He said it is crucial to measure or weigh the costs of hiring and firing staff, overhead and multiple stakeholder perspectives.

This calls for data collection, analysis and interpretation. Contributions to measure include 30-day re-admissions for aging patients, emergency room utilizations, nursing home placement, patient satisfaction, health disparities and the role of social work.

For data use, Mapes said social workers, utilization review nurses and data analysts must use a single database. They should study the rules and regulations of social services with staff, stakeholders and supervisors each separately and develop an understanding of the material.

“[You should ask, ‘are we on the] right track? Priorities [may have] shifted,” he said. [If you notice any] trends [in the manner in which social service is delivered or in the medical conditions of patients, you will see] red flags.”

Mapes said that there are many positive outcomes of performing this data activity and some
“tried-and-true methods” of examining and interpreting senior care data. Social workers, utilization review nurses and data analysts can successfully obtain funding from private organizations to support their work because of its nature and value.

To secure such funding, medical facilities must have cultivated a proof of concept (POC) theory of their work, he said. The proof is the full execution or demonstration of a particular method or idea to show its effectiveness and potential for being used.

“Proof of concept data [is important],” Mapes said. “It gives your effort] greater exposure [to possible influential supporters such as other medical facilities, nonprofits or government agencies.]”

However, there are negative outcomes to this activity, he added.

“[The] requirements [call for the use and expenses of] significant resources,” Mapes said. “[You must have] grantwriting relations [with personnel who have the qualifications, the time, energy and resources to write grant proposals for funding.]

“[Certain aspects of the data analysis and interpretation activity may be] inconsistent. [This makes room, unfortunately, for] mission drift [or creep]. When funding cuts [are implemented], so [are cuts to the] program. [This is, unfortunately, at the expense of] FTEs [full-time employees.]”

Additionally, he said that writing grants to obtain funding from government agencies and private foundations to support data generation and analysis takes a great deal of time, which may dampen social workers, nurses and analysts’ efforts if they do not locate a grant writer for the task.

“Grant[writing] is time consuming,” Mapes said. “[But] hospitals and clinics [need it and engage in it nonetheless to carry out their duties in] inpatient social work, case management, transitional care and outpatient social work.”

Both federal agencies, the Centers for Medicare and Medicaid (CMS) and the Administration on Aging (AoA), provide funding for such research by making it available through the states. In particular, the state of Illinois is a recipient of the CMS Transitions grant with support from the multi-organizational Illinois Transitional Care Consortium (ITCC). Their funds and technical assistance, he said, “strengthen the role of Aging and Disability Resource Centers (ADRCs) in implementing evidence‐based care transition models.” The Medicaid Waiver program and Older Americans Act both regulate federal funding for these grants, enabling community-based care for disabled patients.

Ultimately, the research work of social workers, nurses and data analysts engage seniors, people with disabilities and caregivers in transitioning from one form of care to another – namely, from care in the medical hospital to that of a skilled nursing facility, rehabilitation center, nursing home or hospice care.

“We want to try to meet you where you are,” Mapes said to listening other medical facility leaders and managers outside of Rush medical center at the presentation. “Our hope is to show you models of participation that will encourage you to join in and begin this work, no matter your organization’s stage.”

After analyzing and interpreting the research conclusively, medical facilities form Patient-Centered Medical Homes (PCMAs), a program of primary care emphasizing care coordination and communication among care providers and their patients.”

These “medical homes” are meant to lead to higher quality care for the patients and lower costs for the providers. To operate these medical homes, Mapes said facilities must create Account Care Organizations (ACOs), which are teams of doctors, hospitals, and other health care providers to provide coordinated care to Medicare patients.

Specifically, he added, PCMAs and ACOs work well for providing psychotherapy and physical wrap-around services to seniors.

“We don’t see social workers integrated into clinics anyway,” he said. “Some physicians will take a cut in bottom line and invest [in the medical facility they work for]. They believe in the quality of care. Hospitals can use a different pot of money.”

Gayle Shier, program coordinator for Rush Health and Aging at Rush University Medical Center and a panelist, said more social workers should be engaged in this effort.

“[We] need more social workers,” Shier said. “[We have a total of] 20 social workers. One doctor said, ‘I’m embarrassed we don’t have [more] social workers.’ That’s the best way to get to nurses. [The] hard work they do can go to nurses.”

Mapes said medical facilities can develop partnerships with their private and public funders and supporters to form an aging healthcare network working “within hospital walls.” This would mean patient care integration with inpatient learning and greater access to a patient’s electronic medical record for community-based care transitions.

With this, Rush medical center and other participating facilities may develop new Current Procedural Terminology (CPT) codes already started and maintained by the Centers for Medicare and Medicaid and the American Medical Association (AMA).

After the delivery of care to senior patients and their families, Walter Rosenberg, M.S.W., program coordinator for Health and Aging at Rush University Medical Center and another panelist, said Medicare’s Consumer Assessment of Healthcare Providers and Systems (CAHPS) implements a complete set of ongoing surveys that ask patients to recall and evaluate the social aspects of their health care experience.

“Social work is quality care,” Rosenberg said. “Going by [a person’s] medical needs makes patients feel truly cared for.”

He explained that Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) is linked to “value-based purchasing” while Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CGAHPS) is tied to reimbursement.

Continued: Part Two

This article was originally published March 10, 2014 on the website of, one of seven websites that comprise The Pharm Psych Network, a medical communications and education company.